Tuesday, 28 July 2015

Collection Specialist Apple - Singapore

GFSS Singapore is looking for an Collection Specialist to join the Order to Cash team. Reporting to the Finance Manager, the successful candidate will be responsible for administering and enforcing company credit polices and procedures and collection & reconciliation of regional AR accounts.

Key Qualifications

  • Minimum of 8 years of working experience with at least 5 years of accounts receivable and commercial credit evaluation experience managing large (>200) numbers of customer base
  • MNC work experience required
  • Proficient in productivity software tools such as SAP (preferred) and excel
  • Ability to analyze customer needs through soliciting, evaluating and acting upon customer feedback.
  • Accounts receivable, letter of credit preparation and financing experience is desired
  • SOX Compliance and Apple policies enforcement
  • Ability to perform robust business process analysis, recommend and execute solutions
  • Self-starter who is motivated, flexible and work well in a team and multi functional environment
  • Effective communicator with proven success at all levels of business communication
  • Strong understanding of business process and ability to document as needed
  • Demonstrated effective organizational skills and attention to detail
  • Ability to adapt to changing business priorities and timelines
  • Willing to tackle the unknown and seek out collaboration from co-process owners
  • Ability to work weekend or outside of normal working hours when required


Manage a portfolio of APAC strategic accounts to ensure timely payment from customers and prevent accounts from going overdue.
Process statement of accounts to customers on a timely basis, execute collection activities and reconcile accounts with customer record.
Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, order release, claims, discrepancies and short payments.
Prepare letter of credit documentation and support any financing options offered to customers. 
Work closely with key teams such as credit and legal in mitigating Apple collection risk. 
Collaborate with various internal business functions such as billing, credit and cash application teams and external customers to resolve receivable issues and to achieve common goals and objectives. 
Escalate unresolved issues to management timely and follow through issues until final resolution.
Understand the route-to-market, product lines, trend and business environment and how they relate or impact the team. 
Meet defined department targets and metrics.
Prepare, review and analyze management and metrics reporting.
Comply with company policies and procedures.
Drive projects relating to process or system implementation and change management with the stakeholders.
Backup operation where necessary.


Degree in Accountancy or equivalent

Apple designs Macs, the best personal computers in the world, along with OS X, iLife, iWork and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple has reinvented the mobile phone with its revolutionary iPhone and App Store, and is defining the future of mobile media and computing devices with iPad.